I feel like most people are extremely critical about any laptop on the
market other than Apple. Had a Macbook Pro the last two years but wanted
to return to PCs so it'd be easier to work on the road/home. Definitely
also considered the air before buying this but honestly thought the air
couldn't compare to this (though I admit I'm always gonna be a PC fan
so not sure if it's a fair fight).
Not sure about the quality
control issues the other guys here are talking about - sounds
awful...but I received my samsung laptop and have been playing around
with it for like a week now with no issues. Trackpad is really
responsive, keyboard is better/easier to type on than other ultrabooks
I've tried like Asus's zenbook and overall haven't had any issues with
startup or processing (easy to use and fast). In terms of design- please
go in store and see it yourself. Much improved from the previous series
9 (glad I waited) - no wifi issues and design is sleaker/more expensive
looking material. And so thin/light!
Rating has been lowered to
1 star from 2 after my Samsung RMA experience. First of all Samsung
repairs are outsourced to Intelisol in Teaxas. Getting the RMA/repair
ticket was painless enough once you get the proper link to it and
Samsung does have a pretty decent online tracking service for this.
However, after getting the machine back, I was beyond angry. The repair
was supposed to fix the defective touchpad which many others have
experienced. Well, they did fix the touchpad but they also broke quite a
bit of stuff. 1) The repair person forced open the case, looks like
they had zero training, and broken one of the latch that secures the
battery to the chassis. The battery now no longer is securely bound to
the case and if you shake the laptop you can hear it. 2) They used the
WRONG/larger screw upon refitting the back cover and as result,
stripping one of the back cover screw holes so now a proper screw won't
fit that case hole. 3) When they put the case back, they mis-routed the
WIFI antenna wires and instead of using the guide fittings specifically
for the WIFI antenna, they just put it under the battery. Well, you
might ask how I discovered all the repair snafus. I open the machine
because part of some shrinkwrap was screwed into the backcase! All in
all, Samsung's repair service is 100% garbage. The machine is now back
to their outsourced Intelisol repair facility for a second time and
let's how this turns out.
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